We send all of our packages with DHL / Deutsche Post.
Shipping is insured and direct from our warehouse in Germany.
The delivery time within Germanyis usually 1-3 working days. Under certain circumstances, this could be extended by approx. 2 working days.
The delivery time to all other EU countries is usually 2-8 working days.
For non-EU countries (except Switzerland), it can take up to 12 working days.
If your package is still a long time coming, please contact us at firstname.lastname@example.org.
Shipping Costs for Packages
Depending on the destination and the weight of the package, there are different delivery options available to you on hwg-haushaltswaren.de. The shipping costs are always displayed in detail during the payment process. So you always know what shipping costs will be incurred before you complete your order.
The delivery time is approx. 1-3 working days.
Up to 4 kg – 4.99€ / package
Up to 30 kg – € 5.99 / package
Shipping is free for purchases of € 299 or more.
The delivery time is approx.2-8 working days.
Up to 10 kg – 16.90 € / package
Up to 30 kg –€ 20.90 / package
If you gave the wrong address when ordering or if you did not accept the package on delivery (also applies to not picking it up from the parcel shop), you may have to pay for additional shipping costs.
With the shipping confirmation you will receive a link to track your parcel. As a registered customer, you can also find the shipment status of an order under MyHWG > Orders. There you can see the status of individual orders at any time.